It’s not unusual to hear gripes about mail delivered late or to the wrong address — issues that are an annoyance when they arise, but not necessarily an indication of chronic failings.

In recent weeks, however, the U.S. Postal Service has drawn repeated complaints from Northwest residents in neighborhoods from Georgetown to Cleveland Park. Some cited no mail delivery for four consecutive scheduled delivery days. Many residents receive mail late into the evening, a seeming indication of too few mail carriers serving local communities. A Georgetown resident reported on the neighborhood listserv getting several issues of weekly subscriptions all in one day, along with lots of outdated junk mail: “This is the worst I’ve seen in over 50 years of residence at our N Street address.”

At Palisades Station, customers with post office boxes are sometimes unable to get their morning mail on time at 9 a.m. because of delivery delays from Friendship Station. “The Friendship Station at Wisconsin and Upton is dysfunctional and inquiries go unanswered. Staffing is abysmal,” one Cleveland Park resident wrote in an email to The Current.

Eleanor Holmes Norton is the District’s non-voting delegate to the House of Representatives. (photo courtesy of Eleanor Holmes Norton)

Given the persistent complaints, we’re glad to see that D.C. Del. Eleanor Holmes Norton has asked the U.S. postmaster general to explain how she will address complaints about the post offices serving Friendship Heights, Cleveland Park and Tenleytown. Del. Norton also said she expects to schedule a community forum on the subject.

The Cleveland Park Citizens Association has plans of its own for a community discussion. On Jan. 18, the group will meet with postal officials to discuss problems with deliveries and Friendship Station.

Timely, accurate mail delivery remains a service of great importance to residents and businesses alike. We hope to hear next month about solutions that will reverse the seeming decline in service.